Please read the following in full before commissioning Spot On Studios. By ordering a commission from Spot On Studios, you agree to to all the terms outlined below, regardless of whether you read them or not.

Payment

To secure a slot, I require a 50% deposit. This deposit is not refundable under ANY circumstances. The deposit is used to cover materials for the construction of your costume piece. Payment is done via PayPal or Square Space in USD. I currently DO NOT ship outside the US.

The remaining balance is due upon completion of work via PayPal or Square Space. Your item will not ship until payment in full is received.

Shipping

I ship to within the United States only. Apologies for any inconvenience to those outside the country.

Contact and Creation

All contact will be via Facebook Messenger or email. Work in Progress (WIP) pics will be sent to the commissioner when available. Sketches of the product will be made before the actual product will be touched. The final design must be agreed upon in this stage. Please not that all products are hand made, so no two products will look exactly identical.

Working with Minors (under 18)

PayPal and Square Space do not allow use of their apps by minors. All purchases from a person under 18 years of age will require an adult’s assistance. Spot On Studios reserves the right to decline any commission from a person who is under 18 years of age.

Copyrighted Characters

Spot On Studios refuses to create any characters under copyright protection. This includes, but is not limited to, Pokemon, Digimon, Disney, Pixar, anime, etc. This is due to legal reasons and companies being able to sue for unauthorized profit from their copyright.

Cancellation and refunds

As mentioned above, the 50% deposit is non-refundable. Should the buyer wish to cancel their commission before work has started, the additional payments after the deposit can be refunded at the maker’s pace. Buyer understands that Spot On Studios is a sole trader small business, so refunds may take time.

Once work has commenced, no refunds shall be given. Should the buyer cancel commission after work has started and has not pain in full, the work that has been completed will be shipped to you at your expense, or will be resold as a premade.

Character Changes

Should you wish to make an alteration to your character design or other significant changes not agreed upon from the original sketch or reference sheet, an alteration charge of 10% + material costs will apply.

Minor changes that are requested at time of WIP supply or before the start of the creation will not incur any additional charges and are considered as part of the making process.

Warranty and Repairs

All suits come with a 60 day warranty from the day it’s sent out that covers things of the maker’s fault, such as popped seams or missing features. I am not responsible for any damage caused by shipping. Repairs done under warranty are 100% at the maker’s expense. Repairs done outside of warranty will be done at a rate of materials +$10 per hour.

Media Usage

All character rights remain the intellectual property of the commissioner, however Spot On Studios reserves the right to use images of their creations for promotional purposes.

Experimental Features

If you request an experimental feature, such as LED’s, airbrushing, or other uncharted features, you agree to forfeit all warrantee surrounding that feature, as Spot On Studios cannot guarantee quality of that that has not been refines.

Ghosting/no contact

If a customer fails to respond to contact attempts within 30 days, a 30 day warning will be issued. Failure to respond within the timeframe will result in cancellation of commission with no refund given. Your piece will be sold as a premade.

Allergen Warning

I work in my home with dogs and cate. While every effort for cleanliness is made there is no guarantee that hair and dandruff will not be on this product. If this is an issue, I recommend you go to a different maker. Apologies for inconvenience.

By commissioning Spot On Studios, you agree to these terms.